Services
We provide many options of services to meet everyone’s needs.
Whether a home user who just wants to look at e-mail and surf the web or a business that needs to maximize productivity, we have you covered. We handle the personal service that we all want a fast response and with reasonable prices as well.
Small business owners can now have IT support at their fingertips. As a business owner we understand you needs because we have them as well. Let us take care of your IT issues with our experience. Let us help you and take care of all your IT headaches so you can do what you do best, RUN YOUR BUSINESS!
Repair Services
The Computer Hero is a full-service computer repairs company that caters to your needs We have an extensive array of expertise in all things related to fixing computers. We can upgrade computers, take care of networking issues, advise you what direction to go. We will never advise you to spend money when not warranted. We are trustworthy and advise what is best for your personal situation.
Buying / Upgrading a Computer
Many factors go into deciding to upgrade your computer. Do you need more ram? Do you need a new faster or larger hard drive? Is your computer too old? Is it cost efficient to fix or buy new?
There are a lot of computer upgrades that you can make to improve your computer’s overall performance, but whether to upgrade the existing equipment or replace it with a new one depends on lots of things. factors. Some times it is more beneficial or fiscally responsible to purchase a new one. We will give you the prices and you decide.
Whether you buy a $2000 computer or a $600 one we make the same $50, that way you know our advice is based on your need and your individual situation and NOT based on profit margins. We work with you to assess your needs Rest assured that we will always give you the truth and let you make the decision
Computer Maintenance
Regular computer maintenance is very important and is usually overlooked until there is a problem, but by then it’s often too late. All computers –whether for business or home use- require updates and maintenance to ensure they continue to function and operate properly, just like your car does.
With new software being installed and downloaded, memory being used, each computer changes over time. Unfortunately, these changes, no matter how minor, could potentially cause a problem without you even knowing it. Performing Maintenance Services (Tune-Ups) ensures that your computer is always in tip-top shape, and prevents a lot of computer problems that will also save you time and money.
We use a 39-point checklist, including deleting temp files and defragging the hard drive, our Tune Up will get your computer back up and running to its full potential. We remove any viruses, adware or malicious spyware. We strive to prevent loss of data, viruses, computer breakdowns, and many other issues. We recommend every 1- 1½ years between Tune Ups. Call us for a Tune Up today!
What is a virus and why do you need to remove viruses from your computer?
A computer virus is a program or script that harms your computer’s health, causing it to run slow, malfunction, corrupt or lose important files. Viruses can create multiple duplicates of themselves and travel across Computer Networks to infect other computers. You can risk hardware damage, Operating System corruption and possibly complete failure. If your computer is on a Network, you can spread this to all other computers as well.
What is spyware?
While spywares do not duplicate themselves and spread or cause data loss, these programs can invade your privacy. Spyware can capture confidential information like passwords, credit usernames, card information, email addresses, surfing habits, etc. If left in your computer, they are capable of sharing your personal information across the Internet. The most common sign of a spyware is that your PC will have problems connecting to the Internet or running very slow.
What is adware?
Cousin to spyware, doesn’t normally duplicate or cause data loss. You usually get adware by downloading or installing a ‘free’ program. These ‘free’ applications sometimes have built-in advertisements that automatically play, show or load on your PC to generate revenue for its author. If integrated with spyware they can invade your privacy as well. Remember nothing is free.
Computer Networking
Computer Networking is when 2 or more computers are connected to each other, allowing a group of computers the capability to share information between multiple systems. These Networked Computers are linked through networking devices and connect to your computer either wireless or with a cable.
Computers can be connected to Networks in various ways—from basic Internet connection between rooms in the house, to more sophisticated Business Networks across countries. Whether for home or business use, we have experience in all facets of Computer Networking: Installation, Maintenance, and Security.
We can discuss options and advise you on Network Solutions for your Home or Business. Since we take the Security of your Network very serious, we will also advise you how to keep your documents, e-mails, and programs safe for you and/or your customers. We are here from problem solving your existing issues, Installation of a new Network, Security for both, or any support you might need later in your Network.
We sell all products related to Networking as well. Routers, Firewalls, Switches, Backup products etc. Call us if you need any of these at or any questions about them. 218-321-HERO (4376)
Data Recovery & Back Up
Information on your computer or network is as valuable as most of your other property. Unfortunately, “it’s not a matter of if, it is a matter of when” electronics have failures, and NEVER at convenient times. We always hear, “I was going to back up my data but then I got busy”. This crucial information can be easily lost, hacked or destroyed without a reliable Data Back-Up plan. There are many ways data can be lost; whether hardware failure, software problems, viruses, system failure, human errors, or all can mean the same thing- DATA LOST.
When this scenario happens- we try our best to recover data from the damaged drive. We are usually successful and we have many tools to use to capture those precious memories or documents for you, but sometimes we can’t. This service is available at a capped rate of one hour, but depending on the amount of data you need recovered it can take weeks of effort. In horrific cases, if you definitely need the data and we have exhausted all our tools here, we are partnered with very reputable companies that can retrieve the lost data, at a price.
We highly recommend backing up data, and partner with Carbonite to achieve that goal. It is totally secure and we set it up to back up nightly. It keeps the data off site so you do not lose anything. It is an efficient and affordable solution to backing up.
Server Maintenance
Many of our customers have us come on site to access their servers, or we can set it up for accessing it remotely saving you travel time to fix issues as they arise. We schedule Maintenance on Servers monthly with many of our customers during off hours so business is not disrupted, PRO ACTIVE Server Maintenance.
Our Service Contract clients have First Priority if a need arises. There are discounts to our hourly fees that are negotiated upon entering into a Service Contract.
Making sure your Server is running at optimum performance and to keep all your data protected should be a high priority. It is important to do regular maintenance on the Server and we can do that for you. We highly advise being on a Scheduled PRO ACTIVE Server Maintenance plan, to ensure it is up to date and performing properly.
Website Development and Hosting
Establishing a strong Internet presence in this competitive and technology-driven world is a real challenge. Fortunately, The Computer Hero is here to guide you every step of the way, helping you make informed decisions every time. Whether you need a personal or business-related website, our web design team can assist you in building a professional website that accomplishes your online goals.
The Computer Hero web design is aimed at businesses and individuals who want an affordable yet practical Internet presence. Our website designs are created to be intuitive, search-engine friendly, eye-catching, fast-loading, standards compliant, and viewable on all browsers and devices. Whether you are looking for a basic website to promote your products/services on the web, or are interested in a more sophisticated website design solution, our professional web designers can readily craft a customized website for you.
We closely work with our clients when creating a website design to ensure we achieve what you exactly want and need to establish an online presence. With your inputs and after we arrive at a design decision, we then proceed with what we do best—developing a professional website that not only boosts your web presence but also reflects your company’s image. Rest assured that together, we can determine a suitable website solution for you.
Computer Remote Access Support
The Computer Hero Remote Computer Support service is a time-saving way to troubleshoot and/or resolve many computer issues, including virus removal. No need to bring it in to our location and wait for a tech to diagnose it, no travel time, no bad roads or bad weather. Call us to set up a session and begin helping you as soon as possible.
Via our secure Remote Server, our technicians can securely connect to your computer and view exactly what error/s you see on your screen. Thus, we can analyze and resolve your computer problems on a real time basis. Plus, Remote Computer Support allows us to readily and efficiently answer most of your concerns right there in the session. Our customers love the benefit of being able to show them how to install an application, run a program, configure their email, etc. while they are on the phone.
Best of all, Remote Computer Support allows us to assist you right in the comfort of your own home! Our technicians have many solid years of experience repairing computer issues remotely from any location, and are ready to help you.